Desktop Support Analyst - Hospital Experience at Buckeye Global
Philadelphia, PA
$56,160–$64,480
Jun 28, 2026
Philadelphia, PA
Jul 20, 2026
What this job asks for AI summary
A three-month contract role on an IT Service Desk, serving as the first point of contact for end users seeking technical support. Day-to-day work involves diagnosing and resolving Tier 1 hardware, software, and peripheral issues by phone, remote tools, or on-site, while escalating Tier 2 problems to the appropriate teams. The role suits candidates with at least two years of end-user device or service desk support experience and solid troubleshooting skills across common Microsoft and networking environments.
Junior level · 2+ years · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD · Contract
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 350 people in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD area plausibly meet what this posting asks for (network and computer systems administrators). range 150–530
Applicant volume Heavy — This req sits in a large pool with little in its requirements to thin it, and auto-apply tools fire at everything in the occupation. Applying early and leading with the rare skills below is what gets read.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $100,460 (middle half $78,200–$125,750).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The role is for CHOP (Children's Hospital of Philadelphia), strongly implying a Philadelphia-area location, though no city is explicitly stated in the posting.
This is a 3-month contract engagement (Tier 1/Level 1 Service Desk support).
The minimum education requirement is only a high school diploma or GED; college and technical school credentials are listed as preferred only.
All certifications (ITIL Foundations, A+, CCNA, MCSA, MCP, ACSP, Lexmark & Lenovo Self Maintainer) appear under 'Preferred Certifications & Licensure' and are not hard gates.
Medical terminology and prior healthcare EUD/Service Desk Level 2 experience are listed as preferred, not required.
The SOC code 15-1244 is used as the closest fit for a Service Desk/EUD support role focused on operating and maintaining systems; 15-1299 is noted as an alternative since this is a pure help-desk/end-user support function rather than systems administration in the traditional sense.
'Hardware troubleshooting' and 'remote support tools' are named as required capabilities but no specific product names are given in the JD; they are included as skills because the JD firmly gates on them as working knowledge requirements.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): hardware troubleshooting.
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
Read the full posting
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