Software Support Analyst at Luminate Bank
Minneapolis, MN
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Jul 27, 2026
Minneapolis, MN
Jul 29, 2026
What this job asks for AI summary
A frontline IT support role at a fast-growing bank, responsible for resolving helpdesk tickets, troubleshooting hardware and software issues, and supporting end users across the organization. The position covers account provisioning, device management, Microsoft 365 support, and onboarding/offboarding workflows. Candidates with mortgage industry experience or familiarity with loan origination software are preferred.
Mid level · 3+ years · Minneapolis-St. Paul-Bloomington, MN-WI · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 300 people in the Minneapolis-St. Paul-Bloomington, MN-WI area plausibly meet what this posting asks for (network and computer systems administrators). range 220–380
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $105,050 (middle half $85,428–$134,003).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (4)
The posting lists all technical skills under a single 'Education, Qualifications and Skills' section without distinguishing required from preferred, except that mortgage industry experience and Encompass are explicitly called out as 'preference will be given to' — those are marked preferred. All other named technologies in that section are treated as hard gates given the section's requirements framing.
The ticketing system is listed as 'e.g., JitBit' with alternatives ServiceNow, Zendesk, and Freshdesk — indicating any ITSM platform is acceptable; JitBit is named as the org's current tool.
The role is classified as 15-1244 (Network and Computer Systems Administrators) because the primary day-to-day work is operating and maintaining existing infrastructure and providing end-user support, rather than building or shipping software. 15-1211 (Computer Systems Analysts) is noted as a runner-up given the helpdesk/service-management framing.
Location is inferred as Minnesota (Minneapolis metro) based on the Star Tribune Top Workplace mention and the company's described Midwest presence; Colorado is also mentioned but appears secondary.
Read the full posting
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