Technical Program Manager, CX Intelligence & AI at Coinbase
Montgomery, AL
$212,330–$249,800from the description
Aug 6, 2026
Montgomery, AL
Sep 25, 2026
What this job asks for AI summary
A Technical Program Manager role embedded within Coinbase's CX Intelligence & AI (CXI) team, responsible for driving cross-functional execution across Customer Experience, Product, Engineering, and Analytics. The role owns a broad portfolio of AI automation, agent tooling, and SaaS initiatives aimed at transforming customer support into an AI-powered operation, including roadmapping, OKR tracking, vendor evaluation, and executive-level reporting.
Senior level · 10+ years · Remote · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 8 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 2,350 people nationally plausibly meet what this posting asks for (computer occupations, all other). range 980–3,500
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $119,144 (middle half $81,115–$160,963). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Aug 7, 2026. It is a model, not a headcount.
Why we read it this way (4)
The role is remote-first but includes mandatory quarterly in-person 'surge' sessions; it is not fully remote in the traditional sense, though Coinbase lists it as remote-first.
Looker and Snowflake are listed as examples ('e.g., Looker, Snowflake') within the required skills section under BI tools — they are illustrative of the category but appear in a hard-requirements block, so they are treated as required capabilities with each as an alternative to the other.
The SOC classification is a judgement call: Technical Program Manager roles sit between project/program management (non-tech) and computer occupations. Given the explicit technical depth required (AI/ML fluency, data pipelines, CX engineering partnership), 15-1299 (Computer Occupations, All Other) is the best fit, with 11-3021 (Computer and Information Systems Managers) as a plausible runner-up given the cross-org leadership scope.
Compensation stated is base salary only; total compensation also includes equity and bonus eligibility per the posting.
Read the full posting
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