ServiceNow Administrator/Developer at Koniag Government Services
Nashville, TN
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Aug 4, 2026
Nashville, TN
Sep 24, 2026
What this job asks for AI summary
A ServiceNow Administrator/Developer role supporting an IT Call Center serving federal government clients in Nashville, TN. The position involves configuring, developing, and maintaining the ServiceNow platform — including custom workflows, business rules, integrations, reporting, and ITSM modules — while working closely with operations leadership and end users to translate requirements into scalable platform solutions. Suits a mid-level professional with hands-on ServiceNow development experience and a CSA certification.
Mid level · 3+ years · Nashville-Davidson--Murfreesboro--Franklin, TN · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 25 people in the Nashville-Davidson--Murfreesboro--Franklin, TN area plausibly meet what this posting asks for (software developers). range 5–40
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $129,394 (middle half $101,208–$143,252).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Aug 5, 2026. It is a model, not a headcount.
Why we read it this way (8)
The role title carries no seniority level, but the 3+ years requirement and scope of responsibilities (single-platform ownership within a call center program) align with a mid-level band rather than senior.
The SOC classification is a genuine split: the role involves substantial custom development (JavaScript, Glide API, Flow Designer, integrations) pointing to 15-1252, but also significant platform administration duties (user management, access controls, upgrades, patch management) that overlap with 15-1244. Development is the primary framing in the title and job function field, so 15-1252 is the primary code.
A Bachelor's degree is listed as required but the posting immediately qualifies it with 'Relevant experience may be considered in lieu of a degree,' so the degree requirement is set to None.
The posting states 'Ability to obtain a government security clearance may be required' — this is conditional, not a hard gate. An active Secret clearance is listed only under Desired Skills. Neither condition triggers a clearance gate.
No compensation figures are provided despite the posting indicating a salaried position; the bottom of the pay band/max are not set.
Microsoft Teams and SharePoint appear in the Required Skills section alongside Microsoft Office Suite and are retained as required skills accordingly.
ServiceNow CSA certification is explicitly required; ServiceNow CAD and CIS certifications are listed under Preferred/Desired sections.
Ignored 4 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): ServiceNow Incident Management, ServiceNow Request Management, ServiceNow Problem Management, ServiceNow Knowledge Management.
Read the full posting
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