SAP CX Solution Lead – Utilities at CTG
Denver, CO
$70–$80/hrfrom the description
Jul 17, 2026
Denver, CO
Jul 21, 2026
What this job asks for AI summary
A long-term consulting engagement focused on leading the SAP Customer Experience workstream for a utilities client, covering the full implementation lifecycle from design through hypercare. Day-to-day work involves architecting and delivering SAP Service Cloud solutions integrated with S/4HANA and IS-U, running design workshops, shaping utility-specific customer service processes, and managing cross-functional onshore/offshore teams. Best suited to a seasoned SAP CX/CRM consultant with a utilities background and prior lead-role implementation experience.
Senior level · 8+ years · Denver, CO · Contract
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (8)
The role is a 2+ year contract engagement, not a permanent hire.
The JD requires 8–12 years of SAP consulting experience overall and 5+ years of SAP CX/CRM experience specifically in the utilities industry; the overall years minimum is set to 8 (the stated minimum of the range).
SAP Service Cloud and SAP CRM are presented as interchangeable ('and/or') in the skills section, so they are captured as a single requirement with SAP CRM as an alternative.
CTI (computer-telephony integration) and payment platforms are mentioned as integration touchpoints in the duties narrative rather than as gated skill requirements, so they are omitted from the required skills list.
SAP CX/Service Cloud or CRM certifications are listed as preferred, not required.
The degree requirement accepts 'equivalent experience' in lieu of a formal degree, so no minimum degree is flagged.
SOC classification is Medium confidence: the role is primarily a business/systems analyst and solution architect for SAP CX, which fits 15-1211 (Computer Systems Analysts); however, the deep SAP platform and integration architecture work could also support 15-1299 (Computer Occupations, All Other) as a runner-up.
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
Read the full posting
The employer publishes the full description on their own site — read it there ↗. Or sign in to read it here — it's free, and it also lets you track this application.