Desktop Support Specialist at CGS Immersive
Raleigh, NC
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Jul 18, 2026
Raleigh, NC
Jul 21, 2026
What this job asks for AI summary
An onsite Level 2 desktop support role at a Raleigh, NC office, handling day-to-day incident management for office and field-based staff across the Americas. The work covers hardware and software deployment, executive IT support, AV and collaboration systems, onboarding and offboarding, and ITSM ticket management, with occasional travel to other facilities. Suits someone with 2–4 years of hands-on desktop support experience comfortable working independently on-site while coordinating with distributed IT teams.
Mid level · 2+ years · Raleigh-Cary, NC · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 160 people in the Raleigh-Cary, NC area plausibly meet what this posting asks for (network and computer systems administrators). range 35–290
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $105,653 (middle half $82,342–$135,404).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (6)
The posting is for a contract/staffing placement at Merz (a pharmaceutical company) placed by CGS Inc., a staffing/outsourcing firm — the actual work environment is the client site in Raleigh, NC.
The job title carries no seniority level word; 'Unspecified' is used for advertised seniority. The 2–4 year experience range and Level 2 scope support a Mid-level classification.
A Bachelor's degree is explicitly stated as 'preferred,' not required; a high school diploma is the stated minimum, so the degree requirement is set to None.
Windows 10 and Windows 11 are listed together as a single knowledge area; both are captured as separate skills with each as an alternative for the other, reflecting that the role supports both environments.
Apple/macOS device support is mentioned in responsibilities ('Apple-based devices') but does not appear in the formal qualifications list — marked as preferred accordingly.
No compensation figures are provided in the posting.
Read the full posting
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