Senior Property Management Software Support Specialist at Hillpointe
Maitland, FL
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Jul 17, 2026
Maitland, FL
Jul 21, 2026
What this job asks for AI summary
A senior-level technical support role focused on maintaining and troubleshooting property management and CRM platforms — primarily Funnel and Entrata — used across leasing and operations workflows. Day-to-day work involves resolving complex system issues such as data sync errors, payment failures, and access permissions, while also mentoring junior support staff and maintaining documentation like troubleshooting guides and ticket logs. Suits someone with a background in software or IT helpdesk support, ideally with hands-on experience in property management systems.
Mid level · 2+ years · National
Advertised as Senior, but the requirements read as Mid.
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (5)
Location is not specified in the posting; the work environment section notes the role 'may be onsite, hybrid or remote depending on business needs,' so remote is not guaranteed — marked as not fully remote.
The role is titled 'Senior' but requires only 2+ years of experience and is primarily a software/IT support and helpdesk function with some mentoring duties — the actual scope and requirements support a Mid-level band.
Funnel CRM and Entrata are listed together as a single 'required' gate ('Funnel, Entrata, or similar CRM/PMS platforms'), meaning proficiency in at least one of these platforms (or a comparable CRM/PMS) is the hard requirement; they are captured as alternatives of each other.
The degree requirement is effectively None: a high school diploma is the stated minimum, and an Associate's or Bachelor's degree is only 'preferred.'
SOC classification is Medium confidence: the role is primarily application/platform support and helpdesk (15-1211 Computer Systems Analysts is the closest fit), but it has no software development or infrastructure component; 15-1299 (Computer Occupations, All Other) is a reasonable runner-up for a specialized support specialist role.
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