Desktop Support Technician – L2 at New Era Technology
San Jose, CA
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Jul 29, 2026
San Jose, CA
Jul 29, 2026
What this job asks for AI summary
A desktop support technician role at a managed services provider, responsible for hands-on hardware and software support for Windows and macOS endpoints, imaging, repairs, and peripheral management. The position also carries a team-lead dimension — mentoring and coordinating a group of L1 desktop technicians, assigning tasks, and liaising with L2 teams. Suited to an experienced IT support professional comfortable with both technical troubleshooting and informal people leadership.
Mid level · 5+ years
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
What the occupation pays Median $101,310 (middle half $79,725–$129,425).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (5)
The posting's REQUIRED EDUCATION section lists only a high school diploma as required; a Bachelor's or Associate's degree is explicitly 'preferred', so no formal degree is treated as a hard gate.
The QUALIFICATIONS section frames Office 365 experience, ticketing systems, A+ certification, and specific tools as 'experience with 1 or more of the following', making them preferred rather than individually required.
The client environment tools (SCCM, Jamf/Casper, Cisco AnyConnect, McAfee/ePO, Adobe Suite, CrashPlan, PingID) appear in a descriptive 'environment to be supported' narrative rather than a requirements gate, so they are marked preferred.
The role is described internally as a 'level 2 position' (L2 lead/senior desktop support), but the job title carries no seniority label. The 5+ years requirement and team-lead responsibilities push the actual scope to the upper end of Mid rather than a true Senior individual-contributor or people-manager role.
SOC 15-1244 (Network and Computer Systems Administrators) is the closest fit for a hands-on desktop/endpoint support role; 15-1211 (Computer Systems Analysts) is noted as a secondary possibility given the coordination and documentation duties.
Read the full posting
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