Desktop Support Specialist at Adams and Reese
Columbia, SC
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Jul 26, 2026
Columbia, SC
Jul 29, 2026
What this job asks for AI summary
A desktop support role at a law firm's Columbia, SC office, responsible for hands-on hardware and software support for local and remote users, PC deployment, conference room AV setup, asset tracking, and basic network monitoring. The position requires regular travel to branch offices in Charleston SC, Jacksonville FL, and Tallahassee FL, and includes paid on-call rotation. It suits an experienced helpdesk technician comfortable with Windows environments and end-user troubleshooting.
Mid level · 5+ years · Columbia, SC · Full-time
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Why we read it this way (7)
The posting explicitly states this is NOT a remote position and is based in the Columbia, SC office, with regular travel required to Charleston SC, Tallahassee FL, and Jacksonville FL branch offices.
Windows 10/11 and Microsoft Office/O365 are listed under required qualifications as a background requirement; Windows 11 is treated as an alternative to Windows 10 since both are named together.
A+ and Network Essentials (Network+) certifications are listed as preferred within one year of employment — not a hard gate at hire.
Legal-specific applications (iManage, Dragon Legal, Azure Virtual Desktop, EverLaw, Litera) appear under 'Additional Desirable Qualifications' and are explicitly framed as a plus.
The 5-year minimum helpdesk experience requirement is stated explicitly in the required qualifications section and drives total experience to Mid-level despite no formal degree requirement.
'Hardware troubleshooting' is included as a named required skill because the JD explicitly gates on 'proven ability to diagnose and troubleshoot a wide range of hardware and software related problems'; however, the generic 'software troubleshooting' concept is omitted per schema rules.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): hardware troubleshooting.
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