Tier II Help Desk / Systems Administrator at Omniscius Consulting
Annapolis Junction, MD
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Jun 28, 2026
Annapolis Junction, MD
Jul 21, 2026
What this job asks for AI summary
A Tier II help desk and systems administration role supporting enterprise users globally from Annapolis Junction, MD, requiring an active TS/SCI clearance with Full Scope Polygraph. Day-to-day work involves diagnosing and resolving complex hardware, software, and cloud infrastructure issues via remote support tools, documenting incidents in a ticketing system, and mentoring junior technicians. Suits an experienced IT support professional with a DoD 8570 IAT Level I certification and a background in Windows desktop environments.
Senior level · 10+ years · Baltimore-Columbia-Towson, MD · TS/SCI clearance · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (9)
The role is titled 'Tier II Help Desk / Systems Administrator' with no explicit seniority level in the title, so advertised seniority is Unspecified. However, the 10-year minimum experience requirement (or 15 years with only a high school diploma) and the expectation of mentoring junior staff support a Senior classification.
Degree requirement is marked None because the JD explicitly accepts a high school diploma/GED with 15 years of experience as an alternative to a Bachelor's degree — equivalent experience is accepted in lieu of a degree.
The TS/SCI with Full Scope Polygraph is a hard gate explicitly stated in both the title framing and the Required Qualifications section.
CompTIA A+ CE and CompTIA Network+ CE are listed as interchangeable options ('and/or') meeting the DoD 8570 IAT Level I requirement; they are captured as alternatives of each other under a single skill entry.
All Preferred Qualifications items (Windows Server, Active Directory, Microsoft 365, enterprise ticketing systems, RMM tools, ITIL, DoD/IC customer experience) are listed under an explicit 'Preferred Qualifications' heading and are marked accordingly.
Annapolis Junction, MD falls within the Baltimore-Columbia-Towson, MD CBSA (12580), though it is geographically close to the Washington-Arlington-Alexandria, DC-VA-MD-WV CBSA. Baltimore is the closer primary CBSA for this specific locality.
The alt SOC 15-1211 (Computer Systems Analysts) is noted as a runner-up given the blend of help desk support and systems administration duties, but the primary day-to-day work of operating and maintaining infrastructure/desktops aligns more closely with 15-1244.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): DoD 8570 IAT Level I.
Requires a TS/SCI clearance — the cleared population is a small fraction of this occupation, so the real candidate pool is materially smaller than the estimate below, which does not model clearance.
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