ServiceNow Operations Lead at AnaVation
Hanover, MD
—
Jun 29, 2026
Hanover, MD
Jul 21, 2026
What this job asks for AI summary
This role leads day-to-day operations of a ServiceNow-based enterprise service management platform for a federal government customer, overseeing Tier 3 systems administration, incident escalation, workflow execution, and SLA compliance. Reporting to a Program Manager, the position also coordinates Agile delivery activities and collaborates with cross-functional technical teams on-site. It suits an experienced ServiceNow administrator or manager with a background in classified government environments.
Senior level · 3+ years · Baltimore-Columbia-Towson, MD · Top Secret clearance · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $122,950 (middle half $94,320–$159,450).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The role is titled 'ServiceNow Operations Lead' with no explicit seniority level in the title; advertised seniority is Unspecified. However, the scope (team leadership, Tier 3 oversight, cross-functional coordination, reporting to a Program Manager) and 3+ years of relevant experience support a Senior classification.
The required clearance is Top Secret. An active TS/SCI is listed under Desired Qualifications, so it is not a hard gate — only TS is required.
The IAT II certification requirement names CompTIA Security+ 'or equivalent'; Security+ is captured as the primary with the 'or equivalent' qualifier noted. No specific alternatives are named in the posting.
A Bachelor's degree is listed as required but the JD explicitly accepts '4 additional years of experience' in lieu of a degree, so no minimum degree is flagged as a hard gate.
The 3-year experience requirement is stated at the role level ('3 years of relevant experience') as well as tied to ServiceNow specifically; the role-level figure is captured in the overall years minimum and the ServiceNow-specific figure in the years demanded.
ServiceNow CSA and SAFe Agile certifications appear under Desired Qualifications.
ITSM and ITOM appear only under Desired Qualifications in the context of ServiceNow platform capabilities.
The SOC classification is Medium confidence: the role is primarily an operational lead/administrator of the ServiceNow platform (15-1244), but the leadership, workflow, and reporting emphasis could also fit 15-1299 (Computer Occupations, All Other) or even 11-3021 for its team-lead aspects. The day-to-day work is platform administration and operations, not people management with direct reports, so 15-1244 is the best fit.
Requires a Top Secret clearance — the cleared population is a small fraction of this occupation, so the real candidate pool is materially smaller than the estimate below, which does not model clearance.
Read the full posting
The employer publishes the full description on their own site — read it there ↗. Or sign in to read it here — it's free, and it also lets you track this application.