New York, NY

Salary
$100,000–$130,000from the description
Posted
Jul 5, 2026
Location
New York, NY
Last confirmed open
Jul 21, 2026

What this job asks for AI summary

This role centers on the end-to-end technical onboarding of a Voice AI product for hotel clients, covering number provisioning, SIP/telephony configuration, carrier coordination, and transfer logic. The engineer also serves as the post-launch escalation point for live call issues, diagnosing problems across SIP logs, SBCs, PBX platforms, and carrier systems. It suits someone with deep hands-on telephony experience who is comfortable leading technical conversations with hotel IT teams, vendors, and carriers.

Mid level · 3+ years · Remote · Full-time

Must have (8)
VoIPSIP trunkingSBCPBXSTIR/SHAKENE911TCPAnumber porting
Nice to have (4)
Mitel, Avaya or NetworkingCCaaSPCIPMS integration

“or” means any one of them counts — you don't need all of them.

We read this from the posting text with AI. Skim the description below before ruling yourself out.

Why we read it this way (8)

This role is a telephony/voice implementation specialist — it sits between network/systems administration (15-1244) and a broader 'computer occupations' bucket (15-1299). The primary day-to-day work is hands-on telephony configuration, SIP debugging, and customer-facing onboarding rather than general network/systems administration, so 15-1299 is the best fit; 15-1244 is the close runner-up.

No specific work location is stated in the posting. The travel reimbursement benefit (visiting NY, SF, or Dallas offices) and the absence of any location requirement suggest the role is remote-US, but the posting never explicitly says 'remote'.

The stated compensation range of $100,000–$130,000 covers base salary plus a performance-based quarterly bonus; stock options are also included but not quantified.

Mitel, Avaya, and Cisco are listed as illustrative PBX platform examples ('e.g.') under the required qualifications section — they are treated as interchangeable alternatives for the PBX platform requirement rather than individually required tools.

PCI awareness is explicitly called 'a plus' in the qualifications, placing it in the preferred/bonus category.

Hospitality systems (PMS integration, in-room/front-desk phone setups), CCaaS platforms, and AI voice products are listed under a 'Bonus' heading and are therefore preferred, not required.

Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): SIP log analysis.

This posting reads as a fully-remote role, so it was scored against the national candidate pool rather than a single metro.

Read the full posting

The employer publishes the full description on their own site — read it there ↗. Or sign in to read it here — it's free, and it also lets you track this application.

Apply

Apply on employer site ↗