IVR QA Engineer
Jobgether
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Jul 20, 2026
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Jul 21, 2026
What this job asks for AI summary
A quality engineering role centered on testing contact center systems, primarily IVR call flows, voice and chat interactions, and cloud platform integrations. Day-to-day work spans manual and automated testing — including API, regression, and end-to-end validation — across platforms such as Amazon Connect. Suits someone with hands-on IVR or contact center QA experience who is comfortable working in Agile delivery teams.
Mid level · 3+ years · Remote
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 810 people nationally plausibly meet what this posting asks for (software quality assurance analysts and testers). range 340–1,450
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $106,594 (middle half $82,076–$136,109).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (10)
The posting is listed via Jobgether on behalf of an unnamed partner company; the actual employer and any additional internal requirements are not disclosed.
The title carries no seniority level; the 3+ years requirement and scope of work (executing and improving test strategies, working within a team) support a Mid-level classification.
Amazon Connect is listed as the primary platform with 'or similar cloud-based contact center platforms' as an acceptable substitute; Avaya and Genesys are named separately under a 'beneficial' (preferred) framing and are also captured as a preferred skill.
Selenium, REST Assured, and Cucumber are grouped together in the requirements section under 'or similar technologies'; Selenium is used as the primary name with REST Assured and Cucumber in alternatives. BDD is listed alongside them and is captured as a separate required skill.
Cyara and Hammer appear under 'Exposure to IVR testing tools … is preferred' — explicitly preferred.
Amazon Lex (chatbot/voice bot testing) is listed as 'a plus' — captured as preferred.
Avaya and Genesys are described as 'beneficial' (preferred) and are captured as a preferred skill separate from the Amazon Connect requirement.
No compensation figures are provided beyond a general 'competitive compensation package' statement.
Employment type is not stated; Unspecified is used.
Caller marked this a fully-remote role — scored against the national candidate pool.
Read the full posting
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