QA / User Support Lead - New York State Education Department

This posting is extremely thin on concrete technical requirements. The 'Core Responsibilities' section mentions planning testing, UAT, support workflows, user documentation, issue triage, and release readiness, but no specific tools, platforms, or technologies are named anywhere in the JD.

The role is posted by FuntoNetwork, a consultant-matching intermediary, not directly by the end client (NYSED). Candidates are applying to be considered for a consultant slot in an RFP response — the actual scope and requirements will be defined by NYSED RFP #303, which is not reproduced here.

SOC classification is Low confidence: the title blends QA (15-1253) with user support/help-desk functions (15-1299). The responsibilities lean toward QA and UAT coordination, so 15-1253 was chosen as primary.

Seniority is assessed as Senior based on the 'Lead' framing and the expectation of coordinating stakeholders and owning release readiness, despite no explicit years requirement being stated.

The $75–$150/hr range is unusually wide and is explicitly described as estimated and dependent on final project requirements — actual rate may vary significantly.

Public-sector or enterprise consulting experience is listed as preferred, not required.

Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): user documentation.

Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.

This posting reads as a fully-remote role, so it was scored against the national candidate pool rather than a single metro.