IT Desktop Support Specialist at Drexel
University City - Philadelphia
$45,330–$68,000from the description
Jul 28, 2026
University City - Philadelphia
Jul 29, 2026
What this job asks for AI summary
A Tier 2/3 desktop support role at a Philadelphia university, providing on-site and remote technical assistance to faculty, staff, and students across Windows and macOS environments. Day-to-day work covers device imaging and deployment, software and hardware lifecycle management, security tooling, identity and account support, and knowledge base maintenance. Suits a generalist IT support professional comfortable working independently in an academic setting.
Mid level · 1+ years · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 670 people in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD area plausibly meet what this posting asks for (network and computer systems administrators). range 500–870
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
What the occupation pays Median $102,669 (middle half $79,920–$128,515). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (6)
The posting names no specific technologies, tools, or platforms beyond Windows and macOS — the skills list reflects only what can be concretely inferred from the described responsibilities (imaging/deployment, inventory, remote support, identity management, documentation). No ticketing system, imaging tool, or security product is named.
The degree requirement is listed as an Associate's degree OR equivalent combination of education and experience, so no formal degree is hard-gated.
Experience requirement is stated as 'one to two years' — the overall years minimum is set to 1 (the minimum of the range).
The alt SOC 15-1211 (Computer Systems Analysts) is noted because the role includes process oversight, test plans, and functional support activities that lean analytical, though the primary day-to-day work is clearly desktop/systems operations.
The role is classified Exempt, grade I at Drexel University (Philadelphia, PA); compensation range $45,330–$68,000/year is explicitly stated.
Ignored 5 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): desktop imaging and deployment, hardware and software inventory management, remote access/support tools, identity and account management, knowledge base/documentation.
Read the full posting
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