Desktop Support Engineer II
Open Dealer Exchange · Southfield, MI
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Jul 7, 2026
Southfield, MI
Jul 21, 2026
What this job asks for AI summary
A mid-level desktop support role based in Southfield, MI, responsible for hands-on end-user troubleshooting across hardware, software, and telephony, as well as managing asset lifecycles, onboarding and offboarding provisioning, and physical security and facilities coordination. The position also involves documenting support procedures, driving automation opportunities, and contributing to broader IT projects. It suits someone with at least two years of end-user support experience and familiarity with Microsoft enterprise tools.
Mid level · 4+ years · Detroit-Warren-Dearborn, MI · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 110 people in the Detroit-Warren-Dearborn, MI area plausibly meet what this posting asks for (network and computer systems administrators). range 30–170
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $98,520 (middle half $80,247–$120,564).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (4)
All named technologies appear under a 'Desired Skills' heading, making every skill preferred rather than a hard gate. The only firm requirements stated are the experience thresholds (4 years in IT, 2 years in desktop/end-user support) and an associate degree or equivalent.
The role is described as hybrid (not fully remote), based at the Southfield, MI office — Southfield falls within the Detroit-Warren-Dearborn CBSA.
The degree requirement is an associate degree 'or an equivalent combination of education, training, or experience,' so no formal degree is hard-gated.
The '2 years in a desktop or end-user support role' sub-requirement is captured within the overall 4-year IT experience gate (the overall years minimum of 4); the desktop-specific sub-requirement is the more constraining qualifier on the type of experience, not an additive year count.
Read the full posting
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