Desktop Support Technician – Tier 1/2
The AME Group · PLAQUEMINE, LA
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Jul 15, 2026
PLAQUEMINE, LA
Jul 21, 2026
What this job asks for AI summary
An on-site Tier 1/2 desktop support role based at an industrial plant in Plaquemine, LA. Day-to-day work covers troubleshooting hardware and connectivity issues on desktops and laptops, installing applications, handling help desk tickets, and deploying or recovering equipment including baselining new machines. Suited to candidates with solid hardware/software troubleshooting experience, a CompTIA A+ certification (preferred), and the ability to move throughout a plant environment.
Junior level · Baton Rouge, LA · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (6)
The role is Tier 1/2 desktop support — entry-level scope covering break/fix, application installs, equipment deployment, and help desk response. No experience floor is stated, so this maps to Junior.
CompTIA A+ is listed under the Requirements section but qualified with 'preferred', so it is treated as preferred rather than a hard gate.
The posting requires candidates to obtain or currently hold a TWIC (Transportation Worker Identification Credential) safety certification — this is a physical-site access credential for the industrial plant, not a US security clearance, so the clearance requirement is None.
Plaquemine, LA is within the Baton Rouge, LA CBSA (12940). No salary figures were provided.
Physical requirements (lifting 50 lbs overhead, walking the plant site) and reliable transportation are listed as hard requirements but are not technology skills and are not captured in the skills list.
Ignored 2 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): hardware troubleshooting, software troubleshooting.
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