Tier 2 Systems Engineer, End User Support at Magna5 MS LLC
New York City, NY
$70,000–$95,000
Jul 28, 2026
New York City, NY
Jul 29, 2026
What this job asks for AI summary
A Tier 2 Systems Engineer role at a managed service provider, handling escalated support tickets from Tier 1 across server, network, and cloud environments for clients in the New York region. The position involves troubleshooting Windows Server, Active Directory, networking, and virtualization issues, owning tickets through resolution, and escalating to Tier 3 when necessary. Candidates must be available for on-site client visits and occasional weekend/holiday shifts.
Mid level · 1+ years · New York-Newark-Jersey City, NY-NJ-PA · Full-time
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We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 820 people in the New York-Newark-Jersey City, NY-NJ-PA area plausibly meet what this posting asks for (network and computer systems administrators). range 170–1,250
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $122,015 (middle half $98,091–$145,542).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (6)
The posting lists 'Microsoft, Cisco, and VMware certifications required' in the Requirements section, then elaborates with specific certs (CCNA, Microsoft Intermediate Certificates, Fortinet NSE7) in a separate Certifications section. All are treated as hard gates given the explicit 'required' language, though it is unusual for a Tier 2 role to mandate NSE7 (an advanced Fortinet cert); this may reflect aspirational language.
The degree requirement is an Associate's degree 'preferred,' with relevant experience accepted as a substitute — so no formal degree is hard-gated.
The minimum experience stated is 12 months in any of the listed technology areas, which maps to roughly 1 year total.
The role is described as hybrid with required on-site client visits in the NY Region; it is not fully remote.
PSA and RMM tools are listed as required experience but no specific product names are given (e.g., ConnectWise, Autotask, Datto). They are captured generically as named tool categories.
Backup technologies and Microsoft Office Suite appear only in the Skills section without explicit 'required' framing, so they are treated as preferred.
Read the full posting
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