Strategy Lead, AI- CX & Retention at Petfolk
New York, NY
$150,000–$200,000from the description
Jul 20, 2026
New York, NY
Jul 23, 2026
What this job asks for AI summary
This role sits within a virtual care and customer service function, taking hands-on ownership of a conversational AI platform already in deployment across phone, SMS, email, and chat channels. Day-to-day work involves launching the system, refining prompts, escalation logic, and workflows, then expanding into virtual care analytics, workforce modeling, and building business cases for further AI and operational improvements. It suits a technically capable, self-directed builder with real experience constructing LLM-based systems and workflow automations.
Senior level · New York-Newark-Jersey City, NY-NJ-PA · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 45 people in the New York-Newark-Jersey City, NY-NJ-PA area plausibly meet what this posting asks for (computer occupations, all other). range 15–95
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $129,701 (middle half $84,324–$174,781). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
This role is a hybrid of conversational AI deployment/operations, workflow automation, and analytics — it doesn't map cleanly to a single SOC. 15-1299 (Computer Occupations, All Other) is the best fit for an AI strategy/implementation lead; 15-2051 (Data Scientists) is the runner-up given the analytical and modeling responsibilities.
The posting carries no explicit title-level seniority modifier ('Senior', 'Lead', etc. are absent from the title 'AI Strategy Lead'). Advertised seniority is set to Unspecified accordingly; the scope and autonomy of the role support a Senior classification.
Claude is listed as the primary required LLM ('Claude and LLM Fluency' under Must Have), with 'comparable models' accepted — alternatives reflect the most common peer models.
N8N, Make, and Zapier are presented as interchangeable examples of workflow automation platforms under a single Must Have requirement; emitted as one skill with alternatives.
Agentic AI systems experience and MCP (Model Context Protocol) development are listed under 'Strongly Preferred' and are marked accordingly.
No minimum years of experience are stated at the role level; the overall years minimum is null.
The role is 4 days/week in-office at NYC HQ; remote is set to false.
Read the full posting
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