Desktop Support Technician
00100 LEIDOS, INC. · 10186 Philadelphia, PA
$31–$35/hrfrom the description
Jul 1, 2026
10186 Philadelphia, PA
Jul 20, 2026
What this job asks for AI summary
A mid-level desktop support role at a government facility in Philadelphia, providing hands-on technical assistance to end users — troubleshooting and repairing hardware and software, managing service tickets, and supporting networked devices such as printers and multifunction peripherals. The position involves physical demands including lifting, working in confined spaces, and driving between sites. A DoD Secret Clearance and Security+ certification are required.
Mid level · 4+ years · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD · Secret clearance · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 2 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $102,669 (middle half $79,920–$128,515). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (8)
The role is on-site at a government facility in Philadelphia, PA — no remote work.
Minimum education is a high school diploma with 4+ years of relevant experience; additional education or certifications may substitute for experience, so no formal degree is hard-required.
DoD 8570 IAT Level II requires Security+ at minimum; higher certifications (e.g. CySA+, CASP+) also satisfy the gate — Security+ is listed as the floor.
HP Service Manager and Remedy are listed together as interchangeable examples of help-desk ticketing software; alternatives include other common platforms such as ServiceNow.
All 'Nice to Have' items are soft skills and personal attributes with no named technologies, so none were emitted as preferred skills.
SOC 15-1244 was chosen because the role primarily operates and maintains existing IT infrastructure (deskside support, hardware repair, ticket resolution) rather than building or shipping software. 15-1211 is noted as a runner-up given the enterprise IT operations framing.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): network troubleshooting.
Requires a Secret clearance — the cleared population is a small fraction of this occupation, so the real candidate pool is materially smaller than the estimate below, which does not model clearance.
Read the full posting
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