SMIT Service Desk Technical Lead (NNPI/SIPR)
00100 LEIDOS, INC. · 3555 Norfolk, VA
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Jul 1, 2026
3555 Norfolk, VA
Jul 20, 2026
What this job asks for AI summary
A technical lead role within a Navy IT service desk environment, focused on guiding and developing Tier I support agents through mentoring, coaching, and training. Day-to-day work involves monitoring agent performance, analyzing tickets, providing escalation follow-up, and coordinating knowledge-sharing across the team. Suits someone with hands-on NMCI service desk experience and a CompTIA Security+ CE certification.
Mid level · 1+ years · Virginia Beach-Norfolk-Newport News, VA-NC · Secret clearance · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $100,809 (middle half $80,298–$128,086).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (6)
This is a Service Desk Technical Lead role at Leidos on the SMIT/NMCI contract — primarily a team lead/mentor position for Tier I help desk agents, not a pure engineering or systems administration role. SOC 15-1244 is the closest fit for IT operations support work, but 15-1211 (Computer Systems Analysts) is a plausible alternative given the coaching, ticket analysis, and process-improvement duties. Confidence is Low due to the hybrid nature of the role.
The clearance requirement is inferred from the explicit requirement for 'three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.' SIPR (Secret Internet Protocol Router Network) access requires at minimum a Secret clearance; the JD does not explicitly state the clearance level by name.
The JD requires a minimum of 6 months of tenure with the NMCI Service Desk specifically — this is an internal-only or incumbent-contractor posting, which significantly narrows the eligible candidate pool.
No compensation figures are provided; the pay range section references a 'general guideline' but gives no actual numbers.
The degree requirement is None — the JD accepts 'high school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education.' A Bachelor's degree appears only under Preferred Qualifications.
Requires a Secret clearance — the cleared population is a small fraction of this occupation, so the real candidate pool is materially smaller than the estimate below, which does not model clearance.
Read the full posting
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