Cloud Engineer & ServiceNow Administrator at ASM Research
Arlington
—
Jul 14, 2026
Arlington
Jul 20, 2026
What this job asks for AI summary
A front-line technical support role in a secure federal environment, combining day-to-day incident troubleshooting and case management with ServiceNow administration duties. The work centers on resolving product, application, and basic networking issues, coordinating federal provisioning, and maintaining FedRAMP compliance. Suited to candidates with 5+ years of product support experience, a Security+ certification, and U.S. citizenship with eligibility for a Secret clearance.
Mid level · 5+ years · National · Secret clearance
Posted 2 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $101,310 (middle half $79,725–$129,425).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (8)
The role is a hybrid of IT operations/support (troubleshooting, incident management, SLA adherence) and ServiceNow administration in a federal environment — it sits between 15-1244 (Network and Computer Systems Administrators) and 15-1211 (Computer Systems Analysts); neither is a perfect fit, hence Low confidence.
Degree requirement is listed as a Bachelor's OR 'equivalent relevant experience,' so no hard degree gate is set.
U.S. citizenship is explicitly required; the posting states the candidate must be able to obtain and maintain a Secret clearance (not that one must already be held), which is treated as a clearance gate.
ServiceNow is listed under Required Qualifications only implicitly via 'Job Specific Skills'; however, it is also called out as a core responsibility throughout the posting and appears in the required skills section — treated as a hard gate.
CompTIA Security+ is explicitly required to meet DoDM 8410 requirements.
Advanced CMMI, IEEE standards, SDLC methodologies, defect tracking tools, technical project management, cloud platform familiarity, monitoring/diagnostics tools, and ITSM process experience all appear under Preferred Qualifications — treated as preferred.
The seniority band is Mid: the role is primarily a support/admin function with 5+ years required, but the scope (front-line troubleshooting, SLA management, escalation handling) does not rise to Senior-level ownership of a component or project end-to-end.
Requires a Secret clearance — the cleared population is a small fraction of this occupation, so the real candidate pool is materially smaller than the estimate below, which does not model clearance.
Read the full posting
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