AI Support Engineer Lead (US) at Dust
San Francisco, CA
$240,000–$350,000from the description
Jul 15, 2026
San Francisco, CA
Jul 21, 2026
What this job asks for AI summary
A hybrid role that splits time between hands-on technical support and building the AI-powered systems that reduce that support workload over time. The position involves designing and maintaining ticket automation, classification workflows, AI agents, and internal tooling — largely built on the company's own product — while also handling the most complex escalated customer issues and developing the support engineers around them. Best suited to someone with prior support engineering leadership experience and a demonstrated track record of building AI automations.
Senior level · San Francisco-Oakland-Berkeley, CA · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (7)
This role is a hybrid of support engineering leadership and AI systems building — it doesn't map cleanly to a single SOC. 15-1299 (Computer Occupations, All Other) is used because the primary day-to-day work is building AI agents, automation workflows, and support tooling, combined with running a support function; 15-1252 (Software Developers) is a strong runner-up given the emphasis on shipping systems and automation code.
The posting lists AI tools (Dust, Cursor, Claude Code, n8n) as examples of platforms candidates should have built with, framed as 'track record of building custom agents, automations, or workflows using AI tools (Dust, Cursor, Claude Code, n8n, etc.)' — these are illustrative examples rather than hard gates on any specific tool, so they are grouped under a preferred skill with alternatives.
MCP integrations and prompt engineering appear in the responsibilities/build narrative rather than a formal requirements section, so they are marked preferred.
No specific years of experience are stated at the role level; seniority is assessed as Senior based on the scope: owning a function, hiring and developing a team, setting technical direction, and bridging to product/engineering.
The role is office-first across Paris, San Francisco, and New York. The San Francisco CBSA is used as the primary US metro; the Paris office makes this a genuinely multi-location role, but the posting is US-facing and compensation is in USD.
The compensation range ($240,000–$350,000/year) is stated as 'competitive compensation based on level and experience' and covers a wide band, suggesting the role may be hired at different seniority levels depending on the candidate.
Ignored 2 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): log analysis, distributed systems troubleshooting.
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