Software Support Coordinator at Jarrett (Jarrett Logistics Systems)
Orrville, OH
—
Jul 20, 2026
Orrville, OH
Jul 22, 2026
What this job asks for AI summary
This role sits within the IT department of a third-party logistics company, supporting the day-to-day operation of proprietary internal software. The work involves diagnosing and troubleshooting system issues, providing end-user technical support across hardware and software, testing system updates across multiple environments, and producing detailed documentation and reports for developers and supervisors. It suits someone comfortable juggling varied technical support tasks in an in-person, team-oriented setting.
Junior level · Akron, OH · Full-time
Posted 2 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (6)
Orrville, OH is a small city in Wayne County; the nearest CBSA is Akron, OH (10420).
The posting names no specific technologies, platforms, languages, or tools beyond the company's own proprietary software (jShip). The skills list is therefore very thin — only the concrete functional duties (end-user support, software troubleshooting, technical documentation) are captured, as no named technologies appear anywhere in the JD.
SOC classification is uncertain: the role blends IT help-desk/end-user support (15-1244) with systems analysis and QA-adjacent testing duties (15-1211). 15-1211 was chosen as primary because the JD emphasizes testing system updates, diagnosing issues, reviewing system capabilities/workflow, and producing reports for developers — analytical work beyond pure support. 15-1244 is a genuine runner-up.
No experience level, years of experience, or degree requirement is stated. The scope and framing (end-user support, coordination, documentation) suggest an entry-to-junior level role.
No compensation figures are provided in the posting.
Ignored 2 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): software troubleshooting, technical documentation.
Read the full posting
The employer publishes the full description on their own site — read it there ↗. Or sign in to read it here — it's free, and it also lets you track this application.