AI Information Architect/ Content Strategist
Zoom · Columbia, SC
$76,800–$186,200from the description
Jul 24, 2026
Columbia, SC
Jul 25, 2026
What this job asks for AI summary
This role centers on designing and maintaining the information architecture behind a customer self-service knowledge base, including navigation structures, taxonomies, metadata schemas, and content models. It involves leading AI-driven content generation strategy and collaborating with writers, designers, product managers, and engineers to improve how support content is organized and discovered. Suited to someone with a background in information architecture, UX, or content strategy who has hands-on experience with AI content tools and support platforms.
Mid level · 3+ years · Remote · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 13 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (8)
This role — Information Architect / Knowledge Systems Designer — sits awkwardly in the SOC taxonomy. 15-1299 (Computer Occupations, All Other) is the best available fit; 15-1211 (Computer Systems Analysts) is a plausible runner-up given the content-systems analysis and UX-adjacent work, but neither code is a precise match for a dedicated information architecture discipline.
The degree requirement is listed as 'Bachelors or Masters … or 3-5 years equivalent experience,' so no formal degree is hard-gated; equivalent experience is explicitly accepted.
The 3-5 years figure is the stated equivalent-experience range used in lieu of a degree; it also broadly reflects the role's scope, which maps to a Mid-level band.
The compensation range ($76,800–$186,200/year) is wide and explicitly noted as location-adjusted; Zoom states starting pay depends on qualifications and location.
The posting is tagged #LI-Remote and the role is listed under remote work environments.
Skills such as 'knowledge management or case management tools' and 'video communications or collaboration platforms' appear under the qualifications section but are framed with 'bring experience' and 'have experience,' which reads as preferred context rather than hard gates; listed as preferred accordingly.
SEO, AI-enhanced search, and content performance analytics are explicitly introduced with 'Show familiarity with,' indicating preferred rather than required.
Ignored 4 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): information architecture, taxonomy development, content modeling, AI content generation tools.
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