Professional Services CX Solution Architect at Zoom
Olympia, WA
$150,800–$329,900from the description
Jul 2, 2026
Olympia, WA
Jul 21, 2026
What this job asks for AI summary
A senior post-sales role within a professional services team, responsible for both designing and hands-on building of enterprise contact center environments on Zoom Contact Center. Day-to-day work spans leading discovery workshops, producing high-level architecture designs, configuring voice and digital channels, managing CRM and API integrations, and guiding customers from initial build through go-live. The role also involves mentoring engineers and contributing to pre-sales scoping, suiting a seasoned contact center architect comfortable operating as a practitioner as well as a technical lead.
Senior level · 15+ years · Remote · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 12 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $119,144 (middle half $81,115–$160,963). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (8)
This is a hybrid architect-builder role in Zoom's Professional Services Organization (PSO) — the primary day-to-day work spans solution architecture, hands-on contact center configuration, and customer delivery. 15-1299 (Computer Occupations, All Other) is used because the role is a post-sales solutions/enterprise architect that doesn't map cleanly to a single standard SOC; 15-1252 (Software Developers) is the closest runner-up given the hands-on build and integration work.
The title carries no seniority level word, so advertised seniority is Unspecified. However, the 15+ year requirement and org-wide architecture governance scope firmly support Senior.
The very wide salary range ($150,800–$329,900) reflects Zoom's stated location-based compensation structure and likely spans multiple internal levels.
Contact center platform experience (ACD, IVR, routing, WEM) is listed as a hard requirement; specific platforms named (Zoom Contact Center, Genesys, NICE, Five9) are treated as interchangeable alternatives satisfying that single requirement.
Salesforce is listed as a required integration skill in the main requirements section; ServiceNow is also named there and treated as an alternative. Salesforce integration experience in a contact center context is also called out separately under Preferred Qualifications — the preferred mention is subsumed by the required one.
Zoom Contact Center and conversational AI (virtual agent design, AI Expert Assist) appear only under Preferred Qualifications and are marked accordingly.
Travel willingness is stated as a requirement but names no technology, so it is omitted from the skills list per extraction rules.
This posting reads as a fully-remote role, so it was scored against the national candidate pool rather than a single metro.
Read the full posting
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