Field service engineer - Desktop Support at Cognizant
Gastonia, NC
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Jul 23, 2026
Gastonia, NC
Jul 25, 2026
What this job asks for AI summary
A hands-on field support role based in Gastonia, NC, covering break/fix and deployment work for end-user hardware — including office and factory laptops, printers, handheld scanners, and conference room A/V equipment. The technician manages tickets through ITSM processes, uses tools such as SCCM and Nexthink for endpoint visibility, performs root-cause analysis on major incidents, and maintains SOPs and knowledge articles. Suits someone with several years of onsite desktop support experience across both office and manufacturing environments.
Mid level · 4+ years · Charlotte-Concord-Gastonia, NC-SC
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $91,969 (middle half $68,780–$111,193).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (5)
The posting states 4–7 years of onsite desktop support experience; the overall years minimum is set to 4 (the lower bound of the stated range).
IT Shop appears only in the narrative/tools context alongside SCCM and Nexthink rather than in the explicit 'Mandatory Skills' block, so it is treated as preferred.
HP and Lexmark printers are mentioned in the responsibilities narrative rather than the Mandatory Skills section; captured as a single preferred skill with Lexmark as an alternative.
Handheld scanners are mentioned in the responsibilities narrative only, not in the Mandatory Skills block; treated as preferred.
No compensation, visa sponsorship (explicitly excluded), or employment type is stated in the posting.
Read the full posting
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