Genesys Tech Lead
Cognizant · Nashville, TN
$80,000–$120,000from the description
Jul 10, 2026
Nashville, TN
Jul 21, 2026
What this job asks for AI summary
A technical leadership role centered on architecting and delivering Genesys Cloud CX contact center solutions for clients. Day-to-day work involves defining solution designs, integration patterns, and migration approaches across omnichannel channels such as voice, chat, email, and messaging, as well as connecting Genesys with platforms like Salesforce, ServiceNow, and CRM systems. Best suited to an experienced Genesys Cloud architect comfortable leading workshops and guiding end-to-end technical delivery.
Senior level · Remote · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 11 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 2,300 people nationally plausibly meet what this posting asks for (computer systems analysts). range 1,400–4,150
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $108,178 (middle half $84,682–$137,059). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The title 'Genesys Tech Lead' carries no standard seniority level word, so the title states no level; however, the scope (end-to-end solution architecture, leading workshops, driving enterprise standards) clearly supports a Senior classification.
SOC classification is Medium confidence: the role is primarily solution architecture and technical design for a contact center platform (15-1211 Computer Systems Analysts), but the depth of integration/API development and technical leadership could also fit 15-1299 (Computer Occupations, All Other) for a specialist architect role. 15-1252 Software Developers was considered but the role is design- and architecture-led rather than hands-on coding.
Integration platform examples (Salesforce, Microsoft Dynamics 365, ServiceNow, CRM, core banking, payment, identity systems) are listed together as a single requirement under 'What you need to have'; Salesforce is used as the primary skill name with Dynamics 365 and ServiceNow captured as alternatives, as the JD treats them as interchangeable examples of the same integration capability.
The 'These will help you stand out' section is treated as preferred/nice-to-have throughout, covering Genesys AI, predictive routing, conversational AI, workforce engagement management, and speech/text analytics.
No specific years of experience are stated at the role level or per technology.
The posting explicitly states it cannot offer visa transfer or sponsorship now or in the future.
Salary range ($80,000–$120,000/year) is stated as annual; the role is also eligible for a discretionary annual incentive.
Ignored 3 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): omnichannel contact center design, solution architecture, workforce engagement management.
Caller marked this a fully-remote role — scored against the national candidate pool.
Read the full posting
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