EPIC ServiceNow EHR Analyst
COOLSOFT · Raleigh, NC
—
Jul 24, 2026
Raleigh, NC
Jul 26, 2026
What this job asks for AI summary
A contract help desk analyst role supporting the Epic EHR system across 13 state-operated behavioral healthcare facilities in North Carolina. Day-to-day work involves troubleshooting Epic application and workflow issues, managing incidents through ServiceNow, handling account provisioning and access requests, and providing remote desktop support to clinical and administrative staff. The position suits someone with hands-on Epic support experience who is comfortable working within HIPAA and IT governance requirements.
Mid level · Remote · Contract
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 18,100 people nationally plausibly meet what this posting asks for (computer systems analysts). range 5,300–27,100
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $108,178 (middle half $84,682–$137,059).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
This is an 11-month contract role (7/27/2026–7/6/2027) for the NC Department of Health and Human Services (NCDHHS), supporting Epic EHR across 13 state-operated behavioral healthcare facilities.
Compensation is listed as 'DOE' (Depends on Experience) — no numeric range is provided.
The role is posted with the title 'Analyst' and no seniority level modifier; the responsibilities (help desk, incident management, account provisioning, basic remote desktop support) reflect a mid-level support/analyst function rather than a senior or junior one.
SOC classification is a judgment call: the role blends IT help desk/systems administration work (15-1244) with clinical systems analysis and workflow support (15-1211). The emphasis on Epic application workflows, clinical informatics collaboration, and system usability tips toward 15-1211, but the heavy help desk and incident-queue management duties are a meaningful 15-1244 signal.
HIPAA is listed as a governance/compliance requirement in the responsibilities section and is treated as a hard gate given the healthcare context and explicit policy adherence language.
Work arrangement is explicitly stated as remote (webcam interview only).
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
Read the full posting
The employer publishes the full description on their own site — read it there ↗. Or sign in to read it here — it's free, and it also lets you track this application.