Lead Software Delivery Project/Program Mgmt at AT&T
Atlanta, GA
$116,700–$196,100from the description
Jul 18, 2026
Atlanta, GA
Jul 21, 2026
What this job asks for AI summary
This role sits at the intersection of data analytics and program management for voice channel and conversational AI systems, focusing on IVR performance across caller routing, authentication, self-service containment, and escalation flows. Day-to-day work involves deep-dive investigations into caller behavior and system logic, building analytics frameworks and dashboards, and delivering findings to executive stakeholders. It suits someone with a background in contact center or self-service platforms who is comfortable moving between complex data analysis and cross-functional collaboration.
Senior level · 5+ years · Atlanta-Sandy Springs-Alpharetta, GA · Full-time
“or” means any one of them counts — you don't need all of them.
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Why we read it this way (7)
The role is posted for two locations — Atlanta, GA and Dallas, TX — with no relocation offered. The CBSA reflects Atlanta as the first-listed location; Dallas (CBSA 19100) is an equally valid work site.
The title 'Lead Software Delivery Project/Program Management' carries no standard seniority level word, so advertised seniority is Unspecified. The 5+ years requirement and scope (executive readouts, cross-functional leadership, high-priority initiative ownership) support a Senior classification.
SOC classification is Medium confidence. The role's primary day-to-day work is data investigation, analytics framework development, and performance optimization (pointing to 15-2031 Operations Research Analysts), but the strong program/project management framing and cross-functional systems-analysis work make 15-1211 Computer Systems Analysts a credible runner-up.
IVR/conversational AI/contact center experience is listed as a required qualification but names no specific named technology product — it is captured as 'IVR platforms' to represent the domain gate. The posting does not name a specific IVR vendor.
Snowflake, Power BI, SQL, and Kibana all appear only under Preferred Qualifications, so they are marked as preferred. Snowflake and Kibana are listed together as interchangeable analytics/visualization options in that section; Power BI and SQL are listed alongside them but represent distinct tools.
Fluency in Spanish is explicitly listed as a hard requirement ('Must be Fluent in Spanish') under Required Qualifications.
The role requires a minimum of 5 days per week in-office presence — it is not remote.
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