Lead Cloud Engineer - Contact Center Technology
Humana · Nashville, TN
$129,300–$177,800from the description
Jul 7, 2026
Nashville, TN
Jul 21, 2026
What this job asks for AI summary
A senior hands-on engineering role focused on designing, implementing, and integrating cloud-based contact center platforms — primarily Genesys Cloud and Google CX Agent Studio/Dialogflow CX — within a large healthcare organization. The position leads migration and modernization efforts, drives omnichannel and conversational AI delivery, and coordinates across product, engineering, security, and vendor teams. It suits an experienced cloud or CCaaS engineer comfortable setting technical direction and mentoring others.
Senior level · 10+ years · Remote · Bachelor's required · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 2 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 700 people nationally plausibly meet what this posting asks for (computer occupations, all other). range 290–1,250
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $119,144 (middle half $81,115–$160,963). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The role title is 'Lead Cloud Solutions Engineer' — 'Lead' here functions as a seniority modifier (senior hands-on IC), not a people-management title; the JD explicitly frames it as a hands-on technical leadership role without direct-report or budget ownership, so 15-1299 (CCaaS/solutions engineering) is preferred over 11-3021. The alt SOC 15-1252 reflects the substantial software/integration engineering component.
The SOC is Medium confidence: this role sits at the intersection of CCaaS platform solutions engineering, cloud integration, and conversational AI — no single SOC cleanly captures it. 15-1299 (Computer Occupations, All Other) is used as the best fit for a specialized solutions engineering role not well described by the standard developer or analyst codes.
No specific metro is listed; the role is fully remote (work-at-home) with occasional travel to Humana offices.
The required qualifications section gates on CCaaS/cloud/SaaS platform experience broadly but does not name a specific platform as a hard requirement — Genesys Cloud is named prominently throughout the JD as the primary platform in scope, so it is treated as a required skill with named CCaaS alternatives drawn from the preferred section.
All GCP-specific tools (Dialogflow CX, Vertex AI, BigQuery, Cloud Run, GKE, IAM) and enterprise integrations (Salesforce, ServiceNow, Microsoft Dynamics) appear exclusively under 'Preferred Qualifications' or the 'GCP & Conversational AI – Preferred Skills' section and are marked accordingly.
A bachelor's degree in CS, IT, Engineering, or a related field is explicitly required with no 'or equivalent experience' language, so the degree requirement is set to Bachelors.
The posting is eligible for a bonus incentive plan in addition to the stated base pay range.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): Google CX Agent Studio.
This posting reads as a fully-remote role, so it was scored against the national candidate pool rather than a single metro.
Read the full posting
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