ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery)
CVS Health · Work At Home, SC
$83,430–$203,940from the description
Jul 10, 2026
Work At Home, SC
Jul 21, 2026
What this job asks for AI summary
This role centers on owning the ServiceNow HR Service Delivery (HRSD) platform — setting its roadmap, managing the product backlog, and guiding Agile delivery teams to build and improve HR capabilities such as case management, employee self-service, lifecycle events, and workflow automation. The position bridges HR business stakeholders and technical engineering teams, requiring at least five years of hands-on HRSD experience and a current CIS-HR certification.
Senior level · 5+ years · National · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 3 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (8)
No work location is specified in the posting; CVS Health is headquartered in Woonsocket, RI, but the JD does not name a city, state, or remote status — location fields left blank and remote set to false as a conservative default.
The pay range ($83,430–$203,940/year) is unusually wide; CVS notes it covers an entire job grade, and the actual offer will depend on experience, education, and geography.
SOC classification is a judgement call: the role is primarily a Product Owner / Business Analyst bridging HR stakeholders and a ServiceNow platform team, which maps best to Computer Systems Analysts (15-1211). It is not a hands-on developer role, though deep platform configuration knowledge is required. 15-1299 (Computer Occupations, All Other) is the runner-up given the platform-product-owner framing.
The CIS-HR (Certified Implementation Specialist – Human Resources Service Delivery) certification is listed as a hard requirement under Required Qualifications.
A Bachelor's degree is listed but the JD explicitly accepts 'equivalent work experience (High School Diploma/GED plus four years of relevant experience),' so no minimum degree is flagged.
The 5-year experience floor is stated at the role level across multiple required dimensions (Product Owner experience, HRSD platform experience, HR process experience, Agile delivery experience); 5 years is used as the overall years minimum.
Preferred qualifications include experience with AI/intelligent workflows, HCM integrations (Workday, SAP SuccessFactors, Oracle HCM), and regulated-industry delivery — all marked as preferred.
Ignored 3 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): ServiceNow Case and Knowledge Management, ServiceNow HR Agent Workspace, ServiceNow Employee Center Pro.
Read the full posting
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