Sr. Technical ServiceNow Analyst
MetLife · Cary, NC
$90,000–$120,000from the description
Jul 7, 2026
Cary, NC
Jul 21, 2026
What this job asks for AI summary
A Senior Technical Functional Analyst role on a ServiceNow platform team, bridging business stakeholders and technical delivery for an enterprise service management environment handling millions of tickets annually. Day-to-day work involves requirements gathering, gap analysis, UI mock-ups, functional documentation, and process improvement across ITIL disciplines such as incident, change, and request management. Best suited to candidates with a background in IT service management and application configuration, ideally with hands-on ServiceNow experience.
Mid level · 3+ years · New York-Newark-Jersey City, NY-NJ-PA · Bachelor's required · Full-time
Advertised as Senior, but the requirements read as Mid.
Posted 2 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 140 people in the New York-Newark-Jersey City, NY-NJ-PA area plausibly meet what this posting asks for (computer systems analysts). range 100–180
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $131,162 (middle half $100,145–$164,745). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (5)
The title 'Senior Technical Functional Analyst' is advertised as Senior, but the hard requirements (3+ years of experience, application configuration, ITSM) align more closely with a Mid-level role on a standard career ladder.
ServiceNow is not explicitly named in the Required Qualifications section but is clearly the central platform of the role (named throughout the description and responsibilities) and is the primary subject of the 2+ years preferred qualification; it is treated as a hard gate given the role's entire scope is ServiceNow platform delivery.
ITIL knowledge is implied as required through the 'Analyzes and understands ITIL processes' responsibility and the 3+ years ITSM requirement, while ITIL v3/4 certification is explicitly listed under Preferred Qualifications.
Agile experience and test plan creation appear only under Preferred Qualifications.
No specific office location is stated beyond 'hybrid, 3 days/week in office'; MetLife's primary US headquarters is in New York, NY — CBSA assigned accordingly, though the actual office location is not confirmed in the posting.
Read the full posting
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