Senior Salesforce Service Cloud & Agentforce Lead at NTT Data Americas, Inc.
Atlanta, GA
$60–$70/hrfrom the description
Jul 20, 2026
Atlanta, GA
Jul 21, 2026
What this job asks for AI summary
A senior technical lead role centered on Salesforce Service Cloud and Agentforce, responsible for end-to-end implementation and customization for enterprise clients. Day-to-day work spans building Apex, LWC, and Flow solutions, configuring Service Cloud features such as Omni-Channel and case management, integrating external systems via REST/SOAP and AWS, and designing AI-driven conversational bot workflows. Suits an experienced Salesforce developer with a strong service-operations background.
Senior level · 5+ years · Remote · Contract
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $138,970 (middle half $107,524–$175,762). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (8)
The role is posted as a contract/hourly engagement ($60–$70/hr) through NTT DATA on behalf of a client; employment type is inferred as Contract from the hourly rate framing and staffing-firm context.
SOC confidence is Medium: the role blends hands-on Salesforce development (Apex, LWC, integrations — pointing to 15-1252) with significant platform configuration, consulting, and systems-analysis work (pointing to 15-1211). The development emphasis is the primary day-to-day activity, so 15-1252 was chosen.
Certifications (Service Cloud Consultant, Administrator, Platform Developer) are listed under a 'Preferred' heading and are marked accordingly.
GraphQL appears in an 'Other Skills' narrative section without gating language, so it is marked preferred.
Copado is listed as the primary deployment tool alongside Change Sets; Change Sets is captured as an alternative since the JD presents them together as options for the same deployment lifecycle function.
The 5+ years minimum experience requirement is stated at the role level against Salesforce broadly, captured as the overall years minimum.
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
This posting reads as a fully-remote role, so it was scored against the national candidate pool rather than a single metro.
Read the full posting
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