Director, Technical Support Engineering ( HR AI Platform Startup)
Eightfold · Santa Clara, CA
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Jul 16, 2026
Santa Clara, CA
Jul 21, 2026
What this job asks for AI summary
A senior leadership role responsible for building and running a global Product Support function within an enterprise SaaS company focused on HR technology. The position spans team development, enterprise implementation delivery, and solution architecture across ATS, HRIS, and related platforms. It suits a technically deep leader with a consulting or enterprise transformation background who can operate at executive level and drive both delivery outcomes and product strategy.
Principal level · 10+ years · National · Bachelor's required
“or” means any one of them counts — you don't need all of them.
Posted 2 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $178,991 (middle half $141,096–$225,584).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (6)
This is a senior people-management role (VP/Head-of-function level) responsible for defining vision, building and scaling a global Product Support organization, and owning executive-level customer relationships — mapped to Computer and Information Systems Managers (11-3021). The alt code 15-1299 reflects the strong hands-on solution architecture and technical depth the role also demands.
The JD states '10-15+ years' of experience; the overall years minimum is set to 10 (the lower bound of the stated range).
Seniority is assessed as Principal: this role sets org-wide strategy, owns a global function, and operates at C-level influence — well above a typical Senior or Staff scope despite no explicit 'Principal' title.
The degree requirement reads 'Bachelor's or Master's degree in Computer Science, Engineering' with no 'or equivalent experience' clause, so Bachelor's is treated as the hard minimum.
HR Tech ecosystems (ATS, HRIS, Talent platforms) are explicitly flagged as 'highly preferred,' not required — listed as preferred accordingly.
'enterprise SaaS' is listed as a required domain context (10-15+ years in enterprise SaaS, product implementation, solution architecture, or technical support) — captured as a must-have domain skill since it gates the experience requirement.
Read the full posting
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