Senior Software Engineer - Dynamics 365 Contact Center AI team at Microsoft
Redmond, WA
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Aug 18, 2026
Redmond, WA
Sep 25, 2026
What this job asks for AI summary
This role focuses on designing and shipping production-grade agentic AI systems, with a particular emphasis on real-time, low-latency voice agents capable of natural speech-to-speech interactions in live call environments. Engineers will build scalable backend services using event-driven architectures and high-throughput APIs, while collaborating with AI/ML, product, and design teams. The position suits an experienced engineer comfortable owning full service lifecycles and mentoring peers.
Senior level · 4+ years · Bachelor's required · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $138,970 (middle half $107,524–$175,762).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Aug 20, 2026. It is a model, not a headcount.
Why we read it this way (6)
The degree requirement is structured as a tiered OR: a Bachelor's + 4 years, a Master's + 6 years, or a Bachelor's + 8 years (or equivalent experience). The minimum hard gate is a Bachelor's degree with 4 years of experience; the overall years minimum is set to 4 accordingly.
Cloud platform experience is listed in the requirements section but framed as 'Azure preferred', so Azure is marked preferred with AWS and GCP as alternatives.
Agent frameworks, LLM orchestration, RAG, tool/function calling, and prompt/grounding strategies appear in the requirements section but read more as specialized preferred qualifications given the 'preferred' framing of the cloud line and the overall context; they are marked preferred.
Real-time voice/speech experience (ASR/TTS, telephony pipelines) and CRM/contact center familiarity are listed in the requirements block but without firm gating language, so they are marked preferred.
Infrastructure as Code and event-driven/service mesh patterns are described in the core responsibilities narrative rather than a formal requirements section; they are marked preferred accordingly.
'Equivalent experience' is explicitly accepted in lieu of a degree, but because a degree is the primary stated path, the degree requirement is set to Bachelors — the minimum formal degree named.
Read the full posting
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