Sr. Manager, Digital & AI Success
NetApp · Atlanta, GA
$215,900–$338,800from the description
Jun 28, 2026
Atlanta, GA
Jul 21, 2026
What this job asks for AI summary
A senior role sitting between a Customer Success organization and IT, responsible for identifying where AI and automation can improve the post-sales customer experience, then translating those opportunities into formal requirements and working with engineering teams to deliver them. The position owns the digital product backlog, leads sprint refinement sessions, and tracks whether shipped solutions meet their intended business outcomes. Suited to a seasoned product or business analysis professional with deep enterprise digital transformation experience and familiarity with modern AI technologies.
Principal level · 15+ years · National · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $105,850 (middle half $82,860–$134,110). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
Location is not specified in the posting; the compensation note mentions salary may vary by candidate location, suggesting this could be a distributed/multi-location role. Remote status is unclear — marked non-remote as a conservative default.
The 15-year experience requirement is stated at the role level across Product Management, Business Analysis, or Digital Strategy — this is a overall years minimum, not tied to any single technology.
This role sits at the intersection of business analysis, AI strategy, and product management. 15-1211 (Computer Systems Analysts) was chosen as the primary SOC because the core day-to-day work is translating business needs into IT requirements and managing digital solution delivery. 15-2051 (Data Scientists) is the runner-up given the heavy AI/ML conceptual framing, but the role does not involve hands-on modeling.
The 15-year experience demand and org-wide strategic scope (reporting to a Senior Director, setting AI roadmap across the entire post-sales lifecycle) support a Principal-level classification despite the title carrying no explicit seniority label.
BRD authoring and sprint/refinement facilitation are listed as core responsibilities; Agile/Scrum is implied by the sprint-cycle language but not named explicitly — marked as required given the centrality of that work.
'OpenAI, Cloud CX solutions, Omni-Channel Strategy, Customer & Journey Analytics' appear in the required experience section under 'Strong technology acumen,' so all are treated as hard gates.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): Omni-Channel Strategy.
Read the full posting
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