Desktop Support Analyst II at DYOPATH
Akron, OH
$31.68/hrfrom the description
Jul 23, 2026
Akron, OH
Jul 24, 2026
What this job asks for AI summary
An on-site desktop support role focused on resolving complex hardware, software, and account issues for end users across a client environment. Day-to-day work involves handling escalated tickets, maintaining and deploying endpoints, applying patches and updates, and writing knowledge base documentation. The position also carries a mentoring responsibility toward junior support staff, suiting someone with solid Windows, Active Directory, and Microsoft 365 troubleshooting experience.
Mid level · 4+ years · Akron, OH · Full-time
“or” means any one of them counts — you don't need all of them.
Posted 3 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 20 people in the Akron, OH area plausibly meet what this posting asks for (network and computer systems administrators). range 4–30
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $91,345 (middle half $78,479–$121,872). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The degree requirement is effectively None — the JD explicitly accepts four years of equivalent work experience in lieu of a Bachelor's degree.
The '4 years of equivalent work experience' alternative to the degree is treated as the overall years minimum, since it is the only role-level experience figure stated.
DNS and DHCP troubleshooting are listed together in the requirements block as a single compound skill; they are emitted as separate skills since they are distinct technologies.
SharePoint is listed in the requirements block with a parenthetical '(Microsoft 365 preferred)' indicating a preference for the M365 variant, but the skill itself is required.
ServiceNow is listed as 'preferred' in the JD; common ITSM alternatives are noted.
Mobile device support is explicitly called 'a plus' in the posting.
CompTIA Network+ is listed under Preferred certifications.
SOC confidence is Medium: desktop/endpoint support sits at the boundary between 15-1244 (systems/network admins) and general IT support; the role primarily operates and maintains endpoints rather than building software, supporting the 15-1244 classification.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): asset management.
Read the full posting
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