Desktop Support Technician Tier II (Job 1398)
DLH · Bethesda, MD
$60,000–$65,000from the description
Jul 15, 2026
Bethesda, MD
Jul 21, 2026
What this job asks for AI summary
A hands-on IT support role providing day-to-day hardware and software assistance to end users at a federal customer site, likely NIH. The work covers configuring and troubleshooting desktops, laptops, peripherals, and mobile devices across both Windows and macOS environments, managing tickets through a system such as ServiceNow, and delivering elevated support to VIP users. Suits candidates with a background in face-to-face technical support who can obtain a Public Trust clearance.
Junior level · 2+ years · Washington-Arlington-Alexandria, DC-VA-MD-WV · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 220 people in the Washington-Arlington-Alexandria, DC-VA-MD-WV area plausibly meet what this posting asks for (network and computer systems administrators). range 95–330
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $128,188 (middle half $100,819–$156,589). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (10)
The role is on-site at an NIH customer site (implied by NIH-provided applications reference); location is inferred as the Washington DC metro area (Bethesda/NIH campus, MD) based on the federal customer context — no city is explicitly stated.
The clearance requirement is 'must be able to obtain a Public Trust' — this is a suitability determination, not a formal US security clearance level, so the clearance requirement is set to None.
Degree requirement is None: the JD offers three equivalent paths (Bachelor's + 2 yrs, Associate's + 6 yrs, or H.S. diploma + 8 yrs), so no single degree is hard-gated.
Total years minimum is set to 2, reflecting the lowest qualifying path (Bachelor's + 2 years); candidates on other paths would need more experience.
The certification requirement is unusual: candidates must hold or obtain within 3 months one of a long list of certs (ITIL, MTA, MCSA, MSCE, Apple, CompTIA A+/Net+/Sec+, JAMF). These are treated as a single preferred skill with alternatives, since no single cert is individually mandated.
ServiceNow is listed as 'preferably' in the ticketing system requirement, but the broader requirement to use a ticketing system is firm; ServiceNow is captured as the named preferred tool.
VIP support experience is noted as 'preferably' in the qualifications, so it is marked as preferred.
'Desktop/laptop hardware support' is a named operational skill (configuring, installing, and supporting physical devices) rather than a generic responsibility — retained as a required skill to reflect the core hands-on hardware gate.
JAMF appears in the certification list and is a relevant MDM tool for macOS environments; listed as preferred given it surfaces only in the optional certification list.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): desktop/laptop hardware support.
Read the full posting
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