Deskside Support Specialist
WilmerHale · Washington, DC
$73,120–$91,400from the description
Jul 26, 2026
Washington, DC
Jul 27, 2026
What this job asks for AI summary
A hands-on IT support role at an international law firm, responsible for diagnosing and resolving technical issues across desktops, laptops, mobile devices, AV systems, and network connectivity for attorneys, staff, and visitors. Day-to-day work involves configuring and deploying hardware, supporting video conferencing and meetings, tracking tickets in ServiceNow, and occasionally setting up trial or hearing technology. Suits someone with structured IT support experience and strong client-facing communication skills.
Mid level · 3+ years · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $101,310 (middle half $79,725–$129,425). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (7)
The job title is 'Support Specialist' with no level modifier, so advertised seniority is Unspecified; the 3-year minimum and independent troubleshooting scope support a Mid-level classification.
SOC is a close call between 15-1244 (Network and Computer Systems Administrators) and 15-1232 (Computer User Support Specialists). The role is primarily end-user/desktop support, which aligns more narrowly with 15-1232, but the posting also covers network connectivity, AV infrastructure, and deployment tasks that push toward 15-1244. 15-1232 is listed as the runner-up.
The posting requires a high school diploma as the hard minimum; a college degree is only 'preferred' and the JD explicitly accepts equivalent experience, so the degree requirement is set to None.
Professional certifications (MOS, CompTIA, ITIL) are described as 'strongly preferred,' not required — listed as preferred skills accordingly.
Mac (PC and MAC setup & support) and remote access technologies appear under the preferred/experience section, so they are marked as preferred.
ServiceNow and ITIL are called out explicitly in the responsibilities section with firm language ('track all work in ServiceNow following ITIL-based processes'), treating them as hard gates.
No specific office location is stated in the posting; WilmerHale has 12 offices across the US and Europe. The role is described as 'onsite and remote technical support' but requires physical presence (onsite, travel), so remote is set to false.
Read the full posting
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