Customer Solutions Architect, Amazon Connect at Caylent
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Jul 7, 2026
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Jul 21, 2026
What this job asks for AI summary
A pre-sales and solution design role focused on Amazon Connect and AWS-based contact center technology. The position involves leading technical discovery sessions, architecting customer experience solutions that incorporate generative AI and machine learning services, and authoring proposals and statements of work for enterprise clients. It suits someone with deep Amazon Connect expertise who is comfortable advising executive stakeholders and supporting sales cycles.
Senior level · Remote · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 1,100 people nationally plausibly meet what this posting asks for (computer systems analysts). range 670–1,650
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $108,178 (middle half $84,682–$137,059).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (6)
This is a pre-sales / Customer Solutions Architect role focused on Amazon Connect and CX transformation — it sits between 15-1211 (Systems Analysts, for the discovery/architecture/advisory work) and 15-1299 (Other Computer Occupations, for the pre-sales solutions engineering function). 15-1211 was chosen as the closer match given the emphasis on architecture sessions, technical specifications, and translating business requirements into solutions.
Amazon Connect is the only technology stated with firm, repeated gating language throughout the posting; all other AWS services (Amazon Lex, Amazon Bedrock, generative AI) appear in the solution-design narrative section without explicit required/must-have framing.
No compensation figures are disclosed in the posting.
No minimum years of experience or degree requirement is stated.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): AWS Well-Architected Framework.
Caller marked this a fully-remote role — scored against the national candidate pool.
Read the full posting
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