Desktop Support Technician, Senior at LCG, Inc.
MD
$60,000–$70,000from the description
Jul 21, 2026
MD
Jul 22, 2026
What this job asks for AI summary
A senior-level desktop support role embedded in a hybrid enterprise environment, primarily serving a federal client site in Bethesda. Day-to-day work covers Tier 2/3 troubleshooting across Windows and macOS systems, mobile device management, endpoint security and compliance, asset lifecycle coordination, and support for collaboration and conference room tools. The role suits an experienced IT support professional holding CompTIA A+, ACSP, and ITIL 4 certifications with at least five years of hands-on end-user support experience.
Senior level · 5+ years · Washington-Arlington-Alexandria, DC-VA-MD-WV · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 180 people in the Washington-Arlington-Alexandria, DC-VA-MD-WV area plausibly meet what this posting asks for (network and computer systems administrators). range 35–270
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $128,188 (middle half $100,819–$156,589). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (7)
The posting requires a Public Trust clearance suitability determination, not a formal US security clearance (Secret/TS), so the clearance requirement is set to None.
A Bachelor's degree is listed as 'desired' rather than required, and no equivalent-experience language is needed since it is explicitly optional — degree requirement is set to None.
The ticketing platform requirement lists ServiceNow as 'preferred' with Remedy and Cherwell as alternatives; all three are captured as a single preferred skill.
Bomgar and Microsoft Remote Desktop Services are listed together as example remote support tools under required qualifications; Bomgar is the primary with MRDS as an alternative.
Collaboration tools (Teams, SharePoint, OneDrive, WebEx) appear in the responsibilities narrative rather than a hard-requirements block and are marked preferred accordingly.
Jamf Pro Certified Tech and the HDI certifications appear under Preferred Qualifications; Jamf Pro is captured as a preferred skill. HDI certifications are not named technologies and are omitted per schema rules.
The role is hybrid with a minimum of 4 days onsite in Bethesda, MD — not fully remote.
Read the full posting
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