ServiceNow Business Analyst
PeopleTec, Inc. · HUNTSVILLE, AL
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Jun 30, 2026
HUNTSVILLE, AL
Jul 21, 2026
What this job asks for AI summary
This role centers on designing and governing a ServiceNow service catalog and its associated request fulfillment workflows for engineering, test, and acquisition communities. The analyst translates stakeholder requirements into user stories and acceptance criteria for a third-party development partner, while maintaining ITIL-aligned processes across incident, change, problem, and asset management. It suits an experienced ITSM professional with deep hands-on ServiceNow catalog and workflow design background, ideally holding a DoD Secret clearance.
Senior level · 10+ years · Huntsville, AL · Secret clearance · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $109,711 (middle half $86,328–$140,892).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The role is titled 'ServiceNow Business Analyst' with no seniority level in the title; advertised seniority is Unspecified. However, the 10–12 year experience requirement and end-to-end ownership of service catalog design, stakeholder governance, and third-party developer oversight support a Senior classification.
The degree requirement states a Bachelor's in a related field but explicitly allows 'additional experience' to substitute, so no minimum degree is hard-gated.
The clearance requirement states 'active Secret clearance upon hire (or the able to obtain)' — the parenthetical suggests candidates who can obtain one may be considered, but the posting frames an active clearance as the primary expectation. Classified as Secret.
SAM and HAM refer to ServiceNow's Software Asset Management and Hardware Asset Management modules respectively, listed as required working knowledge alongside ITSM, ITOM, and CMDB.
ServiceNow CSA and CIS-ITSM are listed as a single desired credential (either/or); captured as one preferred skill with CIS-ITSM as an alternative.
REST/SOAP, MID Server, and IntegrationHub appear under 'Desired Skills' (Familiarity with ServiceNow integrations) and are marked preferred accordingly.
SOC confidence is Medium: the role is primarily business/systems analysis work on a ServiceNow platform, fitting 15-1211 (Computer Systems Analysts), but the deep ServiceNow configuration and ITSM implementation focus could also place it in 15-1299 (Computer Occupations, All Other).
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): ITIL 4 Managing Professional.
Requires a Secret clearance — the cleared population is a small fraction of this occupation, so the real candidate pool is materially smaller than the estimate below, which does not model clearance.
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