Medallia Administrator & Developer at Steampunk
McLean, VA
$120,000–$160,000from the description
Jul 20, 2026
McLean, VA
Jul 23, 2026
What this job asks for AI summary
This role centers on administering and developing the Medallia customer experience platform for a federal contracting firm. Day-to-day work involves building and maintaining surveys, dashboards, workflows, and integrations with enterprise systems, as well as supporting data quality and operational performance. It suits an experienced Medallia or comparable CX platform professional who is eligible for a government security clearance.
Senior level · 5+ years · Bachelor's required · Secret clearance · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (6)
The role is platform-specific (Medallia CX platform administration and development), sitting at the intersection of systems analysis and SaaS platform configuration; 15-1211 Computer Systems Analysts is the closest fit, with 15-1299 as a runner-up given the specialized nature of the work.
The clearance requirement states 'eligible to obtain and maintain a government security clearance' without specifying a level. Given the federal contracting context (Homeland, Federal Civilian, Health, DoD sectors), a Secret clearance is the most common baseline — this is a judgement call and the actual level may differ by contract.
No work location or metro area is specified in the posting; the company (Steampunk) is headquartered in the Washington, DC area and primarily serves federal clients, but no location is stated explicitly.
The 'reporting tools' skill listed under Preferred is too generic to name as a concrete technology and was omitted per extraction rules.
'Voice of the Customer (VoC) programs' and 'large-scale customer feedback datasets' are domain knowledge areas, not named technologies, and were omitted.
Requires a Secret clearance — the cleared population is a small fraction of this occupation, so the real candidate pool is materially smaller than the estimate below, which does not model clearance.
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