Sr Tech Support Engineer MI -1 (Level 2 support for medical device software) at Fujifilm
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Jul 13, 2026
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Jul 21, 2026
What this job asks for AI summary
A remote second-tier technical support role focused on troubleshooting complex issues across Fujifilm's Synapse medical imaging products. Day-to-day work involves diagnosing and resolving problems related to Windows servers, networking, SQL/Oracle databases, and clinical data protocols such as HL7 and DICOM, while documenting cases and escalating when necessary. Best suited to candidates with a background in healthcare IT or enterprise systems support.
Mid level · Remote · Full-time
Advertised as Senior, but the requirements read as Mid.
“or” means any one of them counts — you don't need all of them.
Posted 16 times — it's one opening, so apply once.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 840 people nationally plausibly meet what this posting asks for (network and computer systems administrators). range 350–1,250
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $101,310 (middle half $79,725–$129,425).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The role title is 'Senior Technical Support Engineer, MI – I (Tier 1)' but the actual scope is Tier 2 (second-level) remote technical support for Fujifilm Synapse products — the work is troubleshooting, case management, and customer communication rather than systems administration or software development. SOC 15-1244 (Network and Computer Systems Administrators) is the closest fit; 15-1211 (Computer Systems Analysts) is a plausible runner-up given the clinical informatics and workflow analysis aspects.
No minimum years of experience are stated; a bachelor's degree, trade school certification, or equivalent industry experience is accepted, so the degree requirement is set to None.
Industry-specific certifications (Microsoft, VMware, Cisco) are listed under baseline qualifications as 'preferred,' so they are treated as preferred rather than hard gates.
HL7 and DICOM appear under baseline qualifications with the word 'Knowledge of,' which is firm enough to treat as required; they are also repeated under preferred qualifications with 'Working knowledge of,' reinforcing their importance.
Security+ certification appears under both Preferred Qualifications and Key Performance Indicators (KPIs); the KPI section says engineers 'must maintain' it, but KPIs describe ongoing performance standards rather than hiring gates, so it is treated as preferred at the point of hire.
Fujifilm Synapse administration experience and knowledge of Synapse workflows appear under both baseline and preferred qualifications; the baseline mention uses 'Knowledge of' (softer language) while the preferred section explicitly labels it preferred — treated as preferred overall.
No compensation figures are provided in the posting.
The posting is tagged #LI-Remote, indicating a fully remote position.
This posting reads as a fully-remote role, so it was scored against the national candidate pool rather than a single metro.
Read the full posting
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