Desktop Support Technician
Inabia Software & Consulting Inc. · Allentown, PA
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Jul 11, 2026
Allentown, PA
Jul 21, 2026
What this job asks for AI summary
A Tier 2 desktop support role covering hardware and software installation, configuration, and troubleshooting across a regional district. Day-to-day work spans PC and peripheral setup, network cabling, VPN and mobile device support, telecom equipment, and asset inventory management. Suits candidates with hands-on enterprise LAN/WAN experience, familiarity with tools such as SCCM and Remedy, and a valid driver's license for occasional travel within Pennsylvania.
Mid level · 2+ years · National
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $88,034 (middle half $72,715–$108,167).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
The posting is for a Pennsylvania Department of Transportation (PennDOT) District 5 role; no specific city/metro is named, so CBSA is left blank with state set to PA.
SCCM appears in the required skills section of the body narrative but is listed only as 'Desired' in the numbered Required Skills and Experience section. Given the conflict, it is marked preferred, consistent with the more specific 'Desired' designation in the structured list.
Cisco VPN, Active Directory, Hyena, and SCCM are all explicitly labeled 'Desired' in the structured skills list and are marked preferred accordingly.
AirWatch Console and iOS device support appear only in the duties narrative (not the required skills list) and are marked preferred.
Skype for Business appears only in the duties narrative under Telecommunications and is marked preferred.
A valid Driver's License is hard-required but is not a technical skill and is omitted from the skills list; hiring managers should note this as a screening criterion.
Ignored 3 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): PC hardware installation and configuration, Laptop/docking station support, Hyena System Management Software.
Read the full posting
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