ITSM Process Leader (ServiceNow / ITIL) at Fincons.US, Inc.
Los Angeles, CA
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Jul 26, 2026
Los Angeles, CA
Jul 29, 2026
What this job asks for AI summary
This contract role (roughly 7–8 months, hybrid in Los Angeles, New York, or Nashville) calls for a senior ITSM practitioner to own and govern enterprise IT Service Management processes during a large-scale ServiceNow implementation. Day-to-day work spans designing and improving ITIL-based processes (Incident, Change, Problem, Request, Knowledge, SLM, CMDB), coordinating internal teams and third-party partners, and reporting operational metrics to executive leadership.
Senior level · 10+ years · Los Angeles-Long Beach-Anaheim, CA · Contract
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How this req sits in the market our data
Roughly 40 people in the Los Angeles-Long Beach-Anaheim, CA area plausibly meet what this posting asks for (computer systems analysts). range 10–55
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $124,233 (middle half $103,180–$143,549).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (7)
The posting lists three possible locations — Los Angeles (preferred), New York, and Nashville — with a hybrid schedule of approximately two days per week on-site. Los Angeles is used as the primary CBSA; the role could also be based in the New York (CBSA 35620) or Nashville (CBSA 34980) metros.
Employment type is Contract with an explicit contract-to-hire possibility and an expected duration of approximately 7–8 months.
ITIL certification (Foundation or higher) is explicitly stated as required. ServiceNow certifications are listed under 'Preferred Experience' and are marked accordingly.
The ServiceNow module skills (Incident, Change, Problem, Request, Knowledge, SLM, workflow automation) are all enumerated within the required qualifications block and are marked as required. They represent distinct functional modules rather than a single combined tool.
This role sits at the boundary between a senior individual-contributor process/systems analyst (15-1211) and a program/IT management role (11-3021). The posting emphasizes process ownership, governance, and executive stakeholder management rather than people management with direct reports, so 15-1211 is the primary classification with 11-3021 as the runner-up.
Ignored 7 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): ServiceNow Incident Management, ServiceNow Change Management, ServiceNow Problem Management, ServiceNow Request Management, ServiceNow Knowledge Management, ServiceNow Service Level Management, ServiceNow workflow automation.
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
Read the full posting
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