ITSM Lead Analyst/Programmer at The California State University
Chancellor's Office
$87,408–$127,332from the description
Jul 7, 2026
Chancellor's Office
Jul 20, 2026
What this job asks for AI summary
A lead-level technical role centered on administering and developing within a ServiceNow-based IT Service Management platform, while also building and maintaining mobile-friendly web applications for an organizational headquarters and its broader university system. The position covers the full development lifecycle — requirements gathering, design, coding, testing, and ongoing support — and includes mentoring junior ITSM developers. Suited to candidates with substantial enterprise ITSM and web application development backgrounds.
Senior level · 5+ years · Remote · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 5,300 people nationally plausibly meet what this posting asks for (software developers). range 2,250–9,600
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $138,970 (middle half $107,524–$175,762). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
The posting's title is 'ITSM Lead Analyst/Programmer' with no seniority level word; the level advertised in the title is therefore Unspecified. The CSU internal classification is 'Software Developer III', which maps to Senior on the standard career ladder.
The JD requires a Bachelor's degree 'or equivalent combination of education and experience', so no formal degree is hard-gated; degree requirement is set to None.
The role is classified as a genuine hybrid between systems analysis (ITSM/ServiceNow administration, requirements gathering, business process work) and software development (web/mobile app development, coding in multiple languages). Primary day-to-day work leans toward application development, so 15-1252 is the primary SOC; 15-1211 is the runner-up.
The 'APIs' requirement (REST/integration) is inferred from the explicit mention of 'Application Programming Interfaces (APIs) to perform functional and data integration' in the required duties section; no specific API technology is named beyond the concept.
SharePoint and WordPress appear under a 'preferred' qualifier ('is preferred') in the Technical Skills section.
MySQL and reporting applications using SQL Server/Oracle/MySQL also appear under a 'preferred' qualifier ('preferred') in the Technical Skills section.
RSS, podcasts, and video streaming are listed as preferred but name no specific technology tool — omitted per skill-naming rules.
The posting states the work arrangement as two days telecommute / three days on-site in Long Beach, CA. The caller has declared this a fully-remote role; remote is set to true and no metro is recorded per caller instruction. Note that the JD itself also requires California residency per the CSU Out-of-State Employment Policy, which may constrain the national candidate pool in practice.
Caller marked this a fully-remote role — scored against the national candidate pool.
Read the full posting
The employer publishes the full description on their own site — read it there ↗. Or sign in to read it here — it's free, and it also lets you track this application.