Desktop Support Engineer L1 - PR at Blue Mantis
$43,680–$52,000
Jun 30, 2026
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Jul 20, 2026
What this job asks for AI summary
A hands-on desktop support role resolving hardware, software, and connectivity issues for end users at client sites, over the phone, and via a ticketing system. Day-to-day work covers incident triage and resolution, imaging and configuring Windows and Mac machines, maintaining documentation and knowledge base articles, and handling escalations. Suited to candidates with a few years of help desk and customer service experience across common Windows environments and peripherals.
Mid level · 2+ years · Remote · Full-time
Pay in the description: $21–$25/hr
Advertised as Junior, but the requirements read as Mid.
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 17,900 people nationally plausibly meet what this posting asks for (network and computer systems administrators). range 3,700–32,100
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $101,310 (middle half $79,725–$129,425). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (6)
The posting is titled 'L1' but the requirements call for 2–5 years of help desk experience and independent decision-making on issue resolution, which aligns more closely with a Mid-level technician than a true entry-level Junior.
The role is described as 'Onsite Desktop Support' with weekly travel to client sites, but the caller has declared this a fully-remote posting for candidate-pool purposes; remote=true is set accordingly.
The skills section uses a 'proficient in at least three of the following' qualifier for a list of technologies (Windows OS, MS Office, Exchange/O365, Azure/EntraID, Active Directory). Because these appear under the required qualifications block and the 'at least three' framing still gates candidates on demonstrated proficiency, they are treated as required — though any individual tool from the list could be substituted by another on the same list.
Autopilot/Intune is explicitly called out as 'a nice to have, but not a requirement' in the posting, so it is marked preferred.
This posting is described as a pipeline/future-hiring requisition and may not correspond to an immediate opening.
Caller marked this a fully-remote role — scored against the national candidate pool.
Read the full posting
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