ServiceNow Business Analyst at AbbVie
Mettawa
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Jul 19, 2026
Mettawa
Jul 21, 2026
What this job asks for AI summary
A Business Analyst role embedded within a CMDB and IT Operations Management (ITOM) delivery team, supporting backlog coordination, requirements documentation, sprint planning, and stakeholder communication. Day-to-day work involves organizing work items, tracking delivery milestones, facilitating testing, and maintaining process documentation across technical and business teams. Suits candidates with enterprise BA or operations coordination experience and familiarity with ServiceNow, Jira, and Agile delivery practices.
Senior level · 6+ years · National · Bachelor's required · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $108,178 (middle half $84,682–$137,059).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (5)
No work location is specified in the posting beyond 'US & Puerto Rico' applicant references; no CBSA or state could be determined.
The compensation range is referenced but no actual figures are disclosed in the posting text.
The degree requirement structure is tiered: Bachelor's + 6 years, Master's + 5 years, or PhD + 0 years. Bachelor's + 6 years is treated as the minimum gate; equivalent experience is not offered as a substitute.
ServiceNow and Jira appear in the Required qualifications block and are treated as hard gates. ServiceNow CMDB/ITOM exposure is listed under Preferred.
The role is classified as Computer Systems Analysts (15-1211) given its primary focus on business analysis, requirements gathering, CMDB/ITOM coordination, and bridging business and technical teams — rather than hands-on software development or database administration. 15-1299 is noted as a plausible alternative given the ITOM/CMDB operational flavor.
Read the full posting
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